Terms and Conditions of Sale and Use of the Website www.caffeorlando.com

Welcome to www.caffeorlando.com, the official website of Caffè Orlando, a brand of Granonero S.r.l. These General Terms and Conditions govern the use of the website and the sale of products via the e-commerce platform on the website www.caffeorlando.com and through Customer Services on +39 0831 341611, in accordance with current legislation, with particular reference to Legislative Decree 206/2005 (Consumer Code) and Regulation (EU) 2016/679 (GDPR).

 

  1. Parti del contratto

The parties to the contract are as follows:

Granonero s.r.l., with registered office at Corso Maggiore Ayroldi, 46 – 72017 Ostuni, Italy, Tax Code and VAT number 02359470743, REA BR 140572, represented by its legal representative pro tempore;
Customer: the end consumer, i.e. the natural person acting for purposes unrelated to their business or professional activities, who has placed an order accepted by Granonero s.r.l.

  1. Utilizzo del sito e responsabilità dell’utente

By browsing the website, the user agrees to use it in accordance with these terms and conditions, applicable laws, and in a lawful, diligent and proper manner. It is prohibited to engage in any activity that may compromise the security, functionality or integrity of the website or the data of other users.
The Data Controller reserves the right to temporarily or permanently suspend access to the website for maintenance work or due to force majeure. Granonero S.r.l. shall not be liable for any interruptions, malfunctions or loss of data not directly attributable to its own gross negligence or wilful misconduct.

  1. Proprietà intellettuale

All content on this website – including text, images, photographs, logos, trademarks, graphics, layouts and code – is the exclusive property of Granonero S.r.l. or of third parties who have granted permission for its use, and is protected by applicable laws governing copyright, trademarks and intellectual property.
The reproduction, distribution, publication, transmission, modification or sale, even in part, of the website’s content is prohibited without the written authorisation of the Owner.

 

  1. Caratteristiche e prezzi dei prodotti o servizi

Product images may not accurately reflect their characteristics and may differ in terms of colour, size and accessories shown. All information provided to assist with purchasing is intended solely as general guidance and does not refer to the actual characteristics of any individual product. Products are offered at the price stated on the website on the date an order is placed.
Prices are inclusive of VAT, which will be shown in detail on the product purchase invoice, where issued.
The price shown excludes transport and delivery costs, which are, however, listed in the final section before an order is placed and specified in the order confirmation sent by email to the Customer.

  1. Effettuazione degli ordini

The customer acknowledges that they are making a purchase in Italy in accordance with current tax regulations.
Any charges payable to the country of destination for the order are the responsibility of the customer.
Orders are subject to minimum and maximum quantity restrictions, and products are offered subject to stock availability.

Where available, promotional codes offered by Granonero s.r.l. are valid only for the products and during the period specified in each case. Promotional codes are non-refundable and cannot be combined. To take advantage of the discounts and/or offers associated with promotional codes, you must enter the promotional code in the designated field when confirming an order on the website. If you forget to do so, an order cannot be cancelled or re-submitted in order to apply the promotional code.
Orders from individuals who have not reached the age of majority will not be accepted.
The steps for placing an order and concluding the purchase contract are clearly highlighted on the website’s pages through explanatory text and graphics.

 

You can correct any data entry errors before submitting an order.

6.     Modalità di acquisto

On the website www.caffeorlando.com, you can purchase products in two different ways:
• One-off purchase: the user selects one or more products, adds them to the basket and completes the order by following the step-by-step guide.
• Subscription purchase: the user has the option to set up a recurring plan for the regular delivery of selected products, at the frequency of their choice (e.g. weekly, monthly). The amount will be automatically charged to the associated payment method.

 

The website www.caffeorlando.com offers customers the option of taking out a recurring subscription to receive selected products on a regular basis (e.g. weekly, monthly). This service is managed via a dedicated technical extension installed on the e-commerce platform, which enables the automatic scheduling of shipments and the recurring charging of the amount to the payment method specified when the subscription was activated.

 

All pricing terms, included products and subscription frequency are clearly stated on the relevant product page and summarised at checkout. By confirming the subscription, the customer agrees to the automatic renewal of the subscription in accordance with the chosen frequency, subject to the right to suspend, modify or cancel the subscription at any time prior to the renewal date by accessing the private area of their account. The customer will receive automatic email notifications prior to each renewal and may manage all subscription settings independently. The subscription may be suspended or cancelled at no additional cost, except where otherwise specified for specific promotional offers. In any case, no refund will be given for subscription periods already commenced. The Provider reserves the right to suspend or cancel subscriptions in the event of non-payment, misuse, breaches of these terms and conditions, or for technical reasons.

 

The processing of personal data relating to the management of your subscription – including data concerning payment methods – is carried out in accordance with Regulation (EU) 2016/679 (GDPR), as described in the Privacy Policy.

 

  1. Conferma della ricezione di un ordine ed accettazione dello stesso

Once an order has been received and payment has been taken, Granonero s.r.l. will send an order confirmation by email, setting out all the details of the order.
Should Granonero s.r.l. be unable to fulfil an order received, it will notify the Customer promptly.
The Customer shall have no right to claim damages or compensation, nor shall Granonero s.r.l. be liable, whether contractually or otherwise, for any direct or indirect damage to persons and/or property caused by the non-acceptance of an order.

 

  1. Modalità di pagamento accettate

Granonero s.r.l. accepts payment only via the methods listed below:
– PayPal: an online payment system that allows any business or consumer with an email address to send and receive payments, subject to registration.
– Credit card (Visa, Mastercard, Postepay, Diners): the total amount of an order will only be charged upon actual dispatch of the products.
– Advance bank transfer; in the case of payment by advance bank transfer, the goods ordered will only be dispatched once the amount due has been credited to the Granonero s.r.l. bank account.

 

The Customer must arrange to make a bank transfer for the amount specified in the order confirmation, using the following details:

Granonero s.r.l., Via Maggiore Ayroldi, 46 – 72017 Ostuni (BR)

Reference: Use the order ID as the reference

  1. Spedizione dei prodotti

Products can be shipped and delivered worldwide, except in exceptional cases. Granonero s.r.l. will ship purchased products exclusively to the destination specified in the order. We do not accept deliveries to PO boxes.
Shipping costs vary from country to country and according to weight brackets. The exact amount will be calculated and displayed at the checkout stage once the relevant shipping details have been entered.
Granonero s.r.l. will arrange for the dispatch of the products ordered by the Customer, via courier, to the address provided by the Customer, typically within 48 working hours of payment being received; delivery generally takes place within 4 working days for Italy. Shipments outside Italy are not available via this website.

 

Delivery charges are invoiced on the basis of the rates indicated on the website or communicated by Customer Services on the date an order is placed. The recipient of the goods is responsible for paying any taxes and customs duties required under the legislation in force in the destination country, whilst the courier is responsible for delivering the goods.
Granonero s.r.l. undertakes to receive any reports of non-delivery, delayed delivery or incorrect delivery of products via Customer Service and, where appropriate, to assist the Customer in safeguarding their rights as provided for by law. The goods will only be dispatched once we have verified that the payment has been credited to our PayPal account (in the case of payment via PayPal or credit card) or our bank account (in the case of payment by advance bank transfer).

 

  1. Accettazione del prodotto da parte del cliente

The customer undertakes to immediately report any damage to the packaging and/or the product, or any discrepancy in the number of packages or the details provided, by making a specific note on the delivery note. By signing the courier’s document, the customer confirms that the product is in good external condition and that the delivery is correct. Any issues regarding the physical condition, correctness or completeness of the products received must be reported within 10 working days of delivery by sending an email to info@caffeorlando.com or by calling +39 0831 341611.

 

  1. Fatturazione

An invoice will be issued for every order received from a private customer who has provided their tax reference number, and for every order from a business customer or company with a VAT number. The information provided by the customer at the time of ordering will be used to issue the invoice. No changes can be made to the invoice once it has been issued. When placing an order, you must specify whether the delivery address is different from the billing address. Documents automatically generated by the website’s management system are not for tax purposes, but are to be regarded solely as a summary of the order placed by the Customer. For tax purposes, the invoice or receipt enclosed with the parcel containing the ordered goods shall be deemed authentic.

 

  1. Diritto di recesso e regole per la restituzione

The customer may exercise their right of withdrawal within 14 days of receiving the purchased product, and will be refunded the amount paid in the following ways:

1. Before the expiry of the aforementioned period, the Customer must send a registered letter with acknowledgement of receipt to Granonero s.r.l. or submit another explicit statement to that effect. The notification may be sent, within the same period, by email to info@caffeorlando.com.
2. Customer Services will contact the Customer to provide the Return Authorisation Number (RMA).
3. The Customer must enter the RMA number on the returns form received together with the delivery documents.
4. The Customer will then be contacted by the courier to arrange collection of the return.

 

The product must be returned within 14 days of receiving the RMA.
The refund of the purchase price includes delivery charges.
In the event that the value of the products has diminished due to handling other than that necessary to establish the nature, characteristics and functioning of the products (for example: products that are damaged, not properly or fully packaged, or in which certain parts are missing or have been damaged, such as components, parts, accessories, packaging materials, boxes, documentation and/or other items), Granonero s.r.l. will refund the Customer the purchase price minus the value of such reduction. Should the Customer return products after the aforementioned deadline, or in the case of products that have been opened and/or partially used and are not suitable for return, the right of withdrawal shall not apply and Granonero s.r.l. shall return the purchased goods to the Customer, charging the Customer for the shipping costs. Subject to the above limitations, Granonero s.r.l. will refund the Customer the amount paid within 14 days of receiving the notice of withdrawal by means of a credit note to the bank account or credit card, or by cheque.

 

  1. Garanzia

All products, other than foodstuffs, sold by Granonero s.r.l. are covered by the manufacturer’s standard warranty and a 24-month warranty for lack of conformity in accordance with Legislative Decree 24/2002, as amended, and Articles 130 and 132 of Legislative Decree No. 206 of 2005. To claim under the warranty, the customer must retain the invoice or, if this is not available, the delivery note.
Should the purchased product prove to have manufacturing defects and/or have been damaged during transport, the Customer may request its replacement within a strict deadline of 10 days from receipt by email to the following address info@caffeorlando.com or by telephone to Customer Service on +39 0831 341611. The Customer is also required to return the defective or damaged product in its original packaging, intact in all its parts.
In the event of a product replacement, the return postage costs shall be borne by Granonero s.r.l..
Granonero s.r.l. will then replace the product with an identical one or, in the event of stock running out and subject to agreement with the Customer, with one of equivalent value.

 

  1. Applicazione e modifica delle Condizioni Generali di Vendita

By placing an order, the Customer confirms that they have read the information provided during the purchase process and fully accept the General Terms and Conditions of Sale.  Granonero s.r.l. reserves the right to amend the General Terms and Conditions of Sale by posting a notice on this page of the website; the applicable General Terms and Conditions of Sale are those in force at the time an order is placed. Any amendments shall take effect upon publication on the website.

 

  1. Registrazione al sito e diritto alla privacy

Registration with a username and password is optional. If the Customer does not wish to register, they may still complete a purchase: only the details necessary for delivery and any invoicing of an order will be required.
Should the user decide to register a personal account, they must take care to safeguard their login credentials and will be responsible for all activities carried out via their profile. The Data Controller reserves the right to suspend or deactivate the account in the event of misuse, fraudulent behaviour or breaches of these general terms and conditions. Use of this website, including the online shop, involves the use of cookies and the collection of anonymous browsing data.
Insert the link to the full Privacy Policy and Cookie Policy.

 

16.  Newsletter e comunicazioni promozionali

Subscription to the newsletter is voluntary and requires the user’s explicit consent. Once subscribed, the user will periodically receive communications regarding exclusive promotions, new products and updates from the world of Caffè Orlando. You may withdraw your consent at any time by clicking on the unsubscribe link at the bottom of each email or by sending a request to info@caffeorlando.com.

  1. Trattamento dei dati personali

The processing of users’ personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR). You can view the full, up-to-date privacy policy in an accessible format at the following address: https://www.caffeorlando.com/en/processing-of-personal-data/
The website uses technical cookies and, subject to consent, functional, analytical and marketing cookies. For further information, please consult the Cookie Policy available at https://www.caffeorlando.com/en/cookie-policy/

 

  1. Aggiornamento delle condizioni

The Data Controller reserves the right to amend these terms and conditions at any time. Any amendments will be published on the website and will take effect from the date of publication. Users are advised to check the relevant section regularly to keep up to date with the applicable terms and conditions.

  1. Diritto vigente e Foro competente

The sale of goods and/or the provision of services takes place within the territory of Italy and is governed by the laws in force in the Italian Republic. The competent court for the resolution of any dispute shall be that provided for by the Italian legislation in force at the time the contract is concluded.

Granonero s.r.l.
registered office: Corso Maggiore Ayroldi, 46 – 72017 Ostuni, Italia
Tax Registration Number and VAT Number 02359470743
REA BR 140572